Our Confidentiality Policy.

Maryam Support Line Confidentiality Policy

Purpose

Maryam Support Line is committed to ensuring the confidentiality and privacy of all individuals who seek our support. This policy outlines the measures we take to protect your identity, personal information, and the confidentiality of your interactions with us.

Scope

This policy applies to all volunteers, staff, and individuals using the services of Maryam Support Line.

Confidentiality Measures

Confidentiality of Information

  • All information shared during calls and interactions is kept strictly confidential.

  • Personal details such as addresses and contact information are not required or recorded during support sessions unless voluntarily provided by the individual seeking support.

No Call Recording

  • We do not record any calls or conversations. This ensures that your interactions with our volunteers remain private and confidential.

Use of Pseudonyms

  • Individuals seeking support are encouraged to use pseudonyms if they wish to remain anonymous.

  • Volunteers and staff are trained to respect and protect the confidentiality of individuals using pseudonyms.

Data Protection

  • Any personal information voluntarily shared with us is securely stored and protected in accordance with data protection laws.

  • We adhere to GDPR and UK data protection regulations to ensure your information is safeguarded.

Communication Channels

  • We use secure communication channels for all interactions, including phone calls and online meetings.

  • Volunteers are instructed to avoid discussing personal details in public or unsecured spaces.

Emergency Situations

  • In rare cases where an individual is in immediate danger or poses a risk to themselves or others, we may need to breach confidentiality to contact appropriate emergency services. This will only be done in accordance with our duty of care and legal obligations.

Rights and Responsibilities

Your Rights

  • You have the right to confidentiality and to withhold personal information during your interactions with Maryam Support Line.

  • You have the right to know how your information is being used and to request the deletion of any personal data you have shared.

Your Responsibilities

  • While we respect your confidentiality, we encourage you to provide as much relevant information as possible to help us offer the best support.

  • Please inform us immediately if you believe your confidentiality has been compromised.

  • If you are in an emergency situation, we urge you to contact the authorities so you can get immediate support.

Contact Us

If you have any questions or concerns about our Confidentiality Policy, please contact us at salam@maryamsupportline.org.uk.

Review and Updates

This policy will be reviewed annually and updated as necessary to ensure continued protection of your confidentiality and privacy.