Maryam Support Line Ethics Code

1. Compassion and Kindness “The merciful are shown mercy by the Most Merciful. Be merciful on the earth, and you will be shown mercy from above.” - [Hadith - Tirmidhi]

We will treat everyone with compassion and kindness, offering support and understanding to those in need.

2. Confidentiality “And do not spy or backbite each other…” - [Qur’an 49:12]

We will maintain the confidentiality of all callers, respecting their privacy and trust.

3. Integrity “O you who have believed, fear Allah and speak words of appropriate justice.” - [Qur’an 33:70]

We will act with honesty and integrity in all interactions, ensuring our actions align with Islamic principles.

4. Respect and Dignity “Indeed, the most noble of you in the sight of Allah is the most righteous of you…” - [Qur’an 49:13]

We will treat every individual with respect and dignity, regardless of their background or situation.

5. Non-Judgmental Support “None of you [truly] believes until he loves for his brother what he loves for himself.” - [Hadith - Bukhari & Muslim]

We will provide non-judgmental support, offering a listening ear and understanding heart to all callers.

6. Professionalism “Verily, Allah loves that when anyone of you does a job, he should perfect it.” - [Hadith - Bayhaqi]

We will maintain a high standard of professionalism, ensuring our service is reliable and effective.

7. Empathy “The believers are but brothers, so make settlement between your brothers. And fear Allah that you may receive mercy.” - [Qur’an 49:10]

We will strive to understand and empathise with the experiences and feelings of those we support.

8. Continuous Improvement “Allah will raise those who have believed among you and those who were given knowledge, by degrees.” - [Qur’an 58:11]

We will seek continuous improvement in our services and personal development, ensuring we provide the best support possible.

9. Accountability “And every one of you will be questioned as to how he acquired and spent his wealth, and in what pursuits he used his knowledge.” - [Hadith - Tirmidhi]

We will hold ourselves accountable for our actions and decisions, taking responsibility for the impact we have.

10. Community and Support “The believers, in their mutual love, mercy, and compassion, are like one body; if one organ complains, the rest of the body develops a fever.” - [Hadith - Bukhari & Muslim]

We will foster a sense of community and mutual support, working together to uplift and empower one another.

This ethics code serves as a guide for all volunteers and staff at Maryam Support Line, ensuring we operate with the highest standards of Islamic ethics and compassion.