Data Protection & GDPR

At Maryam Support Line, we understand the importance of protecting your personal information. We are committed to ensuring the privacy and security of your data. This policy outlines our practices for safeguarding your information and explains how we manage data privacy.

Data Collection

As a data controller, we collect and process personal data to provide you with our services. The types of personal data we collect include:

        •       Personal Identification Information: Name, email address and phone number.
        •       Location Data: General location information from your phone to help us understand where our services are being accessed.
        •       Usage Data: Information on how you interact with our website, including pages visited and time spent on each page.

How We Use Your Information

We use the collected data to:

        •       Provide and improve our services.
        •       Respond to customer service requests.
        •       Communicate with you about updates, promotions, and events.
        •       Contact you to book and manage scheduled meetings.
        •       Analyse trends and user behaviour to optimise our offerings.
        •       Ensure our services are accessible and functional across different locations.

Compliance with Data Protection Laws

As a data controller, Maryam Support Line is committed to complying with all applicable data protection laws and regulations to ensure your personal data is kept safe. We follow strict protocols to:

        •       Obtain Your Consent: Collect your data only with your explicit consent.
        •       Data Minimisation: Collect only the data that is necessary for the purposes stated in this policy.
        •       Accuracy: Keep your personal data accurate and up-to-date.
        •       Retention: Retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy.
        •       Confidentiality: Ensure that your data is handled with the utmost confidentiality and shared only with authorised personnel and trusted third-party providers.

Data Security

We employ a variety of security measures to protect any collected information from unauthorised access, use, or disclosure. These include:

        •       Encryption: Ensuring data is encrypted both in transit and at rest.

        •       Access Controls: Limiting access to collected data to authorised personnel only.

        •       Regular Audits: Conducting regular reviews of our security practices to enhance data protection.

Your Rights

You have the right to:

        •       Access: Request a summary of the non-personal data we collect about you.

        •       Opt-Out: Disable location tracking through your phone settings if you do not wish to share this information.

        •       Deletion: Request the deletion of your usage data, subject to certain conditions.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us understand how you use our site, remember your preferences, and provide personalised content. Cookies we may use include:

        •       Essential Cookies: Necessary for the website to function properly.
        •       Performance Cookies: Collect information on how you use our site to help us improve its performance.
        •       Functionality Cookies: Remember your preferences and choices to provide a more personalised experience.
        •       Analytics Cookies: Help us understand how visitors interact with our website, so we can improve our services.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Services

Our analytics tools may be provided by trusted third-party service providers who help us analyse and improve our services. These providers are required to maintain the confidentiality of your data and are prohibited from using it for any other purpose.

Changes to This Policy

We may update this Data Protection Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about our Data Protection Policy, please contact us at:

        •       Email: salam@maryamsupportline.org.uk

        •       Address: London, UK

Your privacy is our priority, and we are committed to protecting your information with the utmost care and respect.